Support, Delivery & Refund Policy

Level 1 and Level 2 are available for purchase. Checkout is processed by Paddle as Merchant of Record.

Course purchases are made from Paddle, the authorised reseller and Merchant of Record. Paddle handles payment, taxes, the transaction receipt, cancellations and refund processing.

Refunds

You can request a refund within 14 days of your purchase. Refunds are processed by Paddle in accordance with the Paddle Refund Policy. To request a refund, contact Paddle buyer support using the links on your Paddle receipt or Paddle’s support platform. You may also email us at [email protected] and we will forward your request to Paddle.

Support and access

José Covas Education Academy, Lda provides support for delivery, account access and course content. If access is not granted, the account or lessons do not work, or materials are unavailable, contact [email protected] with the order reference and we will help.

Where to go

• Delivery, access, the account, course content and the licence — contact the Academy at [email protected].
• Payment, tax, the receipt, cancellation of the transaction or refund processing — contact Paddle buyer support, via the links on your Paddle receipt or Paddle’s support platform, since Paddle is the Merchant of Record.

Your statutory rights

Nothing here limits mandatory consumer rights that apply to you under the law, including rights in the event of non-supply or lack of conformity of digital content. Our conformity guarantee is set out in the Course Terms, Licence & Support, and our complaints and alternative dispute-resolution information is on the Complaints & dispute resolution page.